General. This site ('SITE') acts as a marketplace, an intermediary between buyers and ticket sellers (‘SELLERS') to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and SELLERS. All sales are final. As tickets sold through the SITE are often obtained through the secondary market and prices are determined by the SELLER, the prices for tickets may be above or below face value. By using or visiting this SITE or purchasing tickets in any manner from the SITE, you expressly agree to abide and be bound by these Terms and Conditions, as well as all applicable laws, ordinances, and regulations:

• ALL SALES ARE FINAL, there are no cancellations, returns, or exchanges.
• IF AN EVENT IS CANCELLED, you will be given a full refund. Please allow up to ten (10) days for your payment method to be refunded.
• IF AN EVENT IS POSTPONED OR RESCHEDULED, and the original tickets are valid for entry at the new date and time of the rescheduled event, your order will not qualify for a refund.
• ABOVE FACE VALUE, ticket prices may be above 'face value' listed on the ticket.
• At the sole discretion of the SITE and/or SELLER, orders may be cancelled or filled with comparable tickets if the original tickets are no longer available.
• All orders placed on the SITE or with the SITE’s customer support team are considered pending, until confirmed by the SELLER.
• Our buyer guarantee provides for a full refund if you do not receive valid tickets or your tickets were not sent before the event (unless your purchase was made after the start time of the event). Your failure or inability to accept and access ticket transfers is not covered by the SITE’s buyer guarantee.

The following are the rules ('TERMS') that govern use of the SITE by any user of the SITE ('USER'). By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. SITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITE. If USER violates these TERMS, the SITE may terminate USER's access to the SITE, bar USER from future use of the SITE, cancel USER's order(s), and/or take appropriate legal action against USER.

All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges, returns, or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets generally will not need to be issued; in the rare case that new tickets are needed, USER will be contacted by the SITE.

If an event is cancelled without a rescheduled date, USER will need to contact the SITE for a refund. The SITE may require USER to return their tickets at USER's expense before receiving any refund USER is entitled to due to cancellation. Refunds will be processed in the same currency as the original order. SITE will not issue exchanges or refunds  for lost, stolen, damaged, or destroyed tickets. If USER receives physical tickets, USER should keep them in a safe place.

Above Face Value. Tickets purchased through the SITE are often obtained through secondary market SELLERS and are being resold, in many cases, above the price or 'face value' listed on the ticket. All ticket prices may include additional service charges, delivery, and handling fees, as defined on each order. The SITE and SELLERS are not directly affiliated with any performer, sports team, or venue; the SITE does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.

Ticket Availability. The SITE cannot and does not guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on the SITE are a unique set of tickets from an individual SELLER. Some listings on the SITE may only be representations of available tickets or an offer by the SITE to obtain tickets and not actual seat locations or currently available tickets. Occasionally, tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER's payment method will not be charged at all or the entire amount will be refunded, and USER will be notified that the USER's order has been cancelled.

Orders. USER may contact the SITE via email or the phone number listed on the SITE to retrieve information about their order. USER should carefully enter all required information when submitting an order. USER is responsible for any errors made when entering their information, errors may result in issues such as a delay in processing the order or in delivery of tickets or in cancellation of order.

Pricing. All prices are in United States Dollars (USD) unless otherwise specifically stated. The SITE cannot confirm the price for any products or services purchased on the SITE until after an order is completed by USER. Despite SITE's best efforts, some tickets listed on the SITE may be priced incorrectly. At the SITE’s sole discretion, if the SITE discovers the actual correct price is higher than the stated price, the SITE will either complete the order at the originally stated price, contact USER to inform them of the different price with an option to purchase, or cancel USER'S order and notify USER of such cancellation.

Schedule of Fees and Charges. The price charged to USER's payment method beyond the price of the individual tickets may include the following fees and charges:

Service Fees: Cost per ticket associated with the SITE operation, customer support team, obtaining tickets on behalf of USER, and other costs associated with the fulfillment of USER's order.

Delivery Fees: Costs associated with the Delivery Method chosen by USER and the SITE's arrangement of USER's ticket delivery.

Taxes. The SITE is responsible for keeping abreast of all changes to the tax withholding requirements and amounts in the various tax jurisdictions where the SITE sells tickets, and, for determining whether any taxes are due for any tickets sold and for collecting and remitting such taxes in accordance with applicable law. Except for states for which SITE has added taxes to the checkout calculation, SITE shall include any applicable sales, use, excise, service, and other taxes in the ticket price.

Order Total: Entire amount charged to USER, including each ticket's price as listed on the SITE, and/or Service Fees, and/or Delivery Fees, and/or Taxes.

Payment.

• Credit Card Charges. USER's credit card will be charged by the SITE. If USER has any questions about charges on USER's credit card statement, USER should contact the SITE via phone or email. The SITE may charge or authorize USER's credit card in advance of confirming ticket availability. If tickets are ultimately found to be unavailable, the USER's credit card will not be charged or USER will receive a full refund for the charged amount.
• Payment by Debit Card. In some cases, the SITE may attempt to authorize a debit card multiple times, creating several holds on USER's account. This often happens when a third-party credit card processing company requires additional security verification such as a CVV, Zip Code, or address, or when USER's information is incorrectly provided or mistyped. Though the SITE will only clear USER's transaction once, the hold(s) will temporarily lower USER's available balance. Any hold(s) may take up to several days to clear.
• Third-Party Payment Platforms (PayPal, PayPal Credit, Apple Pay, Venmo, Google pay, ACH, Affirm, Klarna, etc.). If USER selects to complete a transaction on SITE using a Third-Party Payment Platform, such third-party services may be subject to separate policies, terms of use, and or fees of said third parties and USER accepts the same by completing the transaction using the Third-Party Payment Platform. The name on the transaction of USER's Third-Party Payment Platform account may or may not be the SITE name. If USER has any questions about the transaction on the Third-Party Payment Platform account, USER should contact the SITE via phone or email.
• Collecting Payment for Orders. USER agrees that SITE has the right to collect payment for any order if SITE has shipped and/or sent the tickets purchased to USER. If a third-party provider error, system error, or other payment processing error or problem of any kind results in an unprocessed payment and therefore USER's payment method is not charged the total amount due even though the ticket(s) were shipped and/or sent to USER, USER hereby authorizes SITE to collect the amount of the total amount due, unless expressly prohibited by law, through whatever means SITE deems appropriate. USER shall be responsible for any and all legal fees or collection costs incurred by USER, and/or SITE, associated with collecting payment. In no event will SITE be responsible for such collection costs or legal fees.
• Security of Card Holder Data. SITE is responsible for the security of the cardholder data that SITE is in possession of or otherwise stores, processes, or transmits on behalf of the USER.

International Orders. International Orders placed by USER may be subject to delayed processing. SITE recommends that any USER placing an order on the SITE from outside the U.S. contact their credit card company or financial institution prior to placing an order to prevent unnecessary delays or holds. SITE shall not be responsible for delays, holds, or any extra fees associated with placing an International Order.

Disputed Charges. By placing an order, USER authorizes SITE to charge USER's method of payment for the total amount, which includes the ticket price, service fees, delivery fees, taxes, and any other optional services or offerings USER agrees to purchase. If USER disputes a charge and it is determined that the charge was valid and not the result of credit card or other payment fraud, SITE has the right to seek payment, including all associated fees, by whatever means SITE deems appropriate, including but not limited to using collection agencies and legal remedies. SITE may mitigate its damages by relisting the tickets that are the subject of the payment dispute. USER may lose access to any and all tickets purchased if USER files a dispute with their issuer. USER may also be prevented from purchasing tickets in the future from SITE and any other affiliated sites.

Event Listings. SITE does not guarantee the accuracy of event information on SITE, including but not limited to event name, event location or venue, event start time, or event date. Event start times are subject to change without notice. Changes to an event including but not limited to event location or venue, event start time, event date, performer list, performance type, length of event, and amenities included in a ticket package may be done at the discretion of the venue, performer, promoter, or other party responsible for the event each of which are unaffiliated with SITE and SITE has no control over such changes, nor can SITE be liable for any such changes. USER agrees to visit the site of the venue, stadium, team, or performer to find out if there have been any event time adjustments.

Ticket Holder Behavior Policy. The USER agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behavior. Should the USER be ejected from the event or denied entry for failure to abide by the venue's rules and policies, USER shall be subject to all applicable fines and legal or other expenses associated with the ejection. In addition, all costs associated with the purchase of event tickets will not be refundable. Further, should the ejection result in the loss of the right to use any other tickets, including season tickets at that venue, or the right to purchase other tickets from that venue, USER shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.

Fraudulent Use. To protect USER from fraud, USER may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver's license or federal passport.

Delivery. All tickets are delivered to USER using the delivery method chosen for the order. Physical shipments may require direct signature at the point of delivery. USER is responsible to provide correct shipping address and email address at the time of purchase. SITE will not provide refunds if USER provides incorrect shipping information. All tickets will be sent to the USER before the event start time, unless the USER’s order is placed after the start time of the event. By placing an order, USER understands and agrees to the following terms:

Denied Entry to an Event. If USER is having difficulty using the tickets to gain entry to the event at the venue, USER should contact SITE immediately by contacting the SITE via phone or email. If SITE is not able to resolve the matter and USER is denied entry by the venue, USER may be eligible for a refund. To be eligible for a refund USER must obtain written proof from the venue showing that USER was denied entry to the event and send that proof along with a description of the circumstances to SITE via email within ten (10) days of the event.

If SITE receives the email with written proof from the venue and USER's description of the circumstances of the denied entry within ten (10) days of the event, SITE will investigate USER's claim. If SITE, in its reasonable discretion, determines that USER was denied entry USER will receive a refund of the cost of the tickets and all fees and shipping charges. The refund will be USER's sole remedy for the denied entry.

Violation of the Terms. SITE, in its sole discretion, and without prior notice, may terminate USER's access to the SITE, cancel USER's ticket order(s) or exercise any other remedy available to it. USER agrees that monetary damages may not provide a sufficient remedy to SITE for violations of these terms and conditions and USER consents to injunctive or other equitable relief for such violations. SITE may release USER information by operation of law, if the information is necessary to address an unlawful or harmful activity against SITE. SITE is not required to provide any refund to USER if USER is terminated as a USER of this SITE.

Disclaimers. SITE MAKES NO ASSURANCES THAT THE SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF THE SITE OR ANY SITE CONTENT, SEARCH OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN 'AS-IS' AND 'AS-AVAILABLE' BASIS. SITE MAKES NO ASSURANCES THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. SITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SITE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

SITE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, SITE USERS, ADVERTISERS AND/OR SPONSORS ON THE SITE, IN CONNECTION WITH THE SITE SERVICE OR OTHERWISE RELATED TO USER USE OF THE SITE AND/OR THE SITE SERVICE.

SITE IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY TICKET SELLER, VENUE, PERFORMER, (INCLUDING BUT NOT LIMITED TO THEIR PERFORMANCE, FAILURE TO PERFORM, OR MODIFICATION OF THE PERFORMANCE OR EVENT IN ANY WAY), PROMOTER OR OTHER THIRD-PARTY IN CONNECTION WITH OR REFERENCED ON THE SITE.

Limitation on Liability. USER acknowledges that SITE is a marketplace allowing people to buy and sell tickets to concert, sporting, and other entertainment events. The listings of ticket inventory on SITE are provided by a third party ('PROVIDER'). Neither SITE nor PROVIDER is involved in the actual transaction between buyers and sellers.

While SITE and PROVIDER may help facilitate the resolution of disputes, neither SITE nor PROVIDER has control over the content of the tickets listed on SITE, the truth or accuracy of such listings, or that USER will actually complete a transaction. Regardless of this provision, if either SITE or PROVIDER is found to be liable, SITE or PROVIDER'S liability to USER or any third party is limited to the greater of (a) any amounts due under SITE's limited guarantee when applicable, (b) the amount of fees in dispute not to exceed the total fees of the transaction, or (c) $100.

Except in jurisdictions where such provisions are restricted, in no event will SITE or PROVIDER be liable to USER for any indirect, vicarious, consequential, exemplary, incidental, special, or punitive damages, including lost profits, even if SITE and PROVIDER have been advised of the possibility of such damages. USER further agrees that the maximum available remedy on any successful claim is the greater of the choices listed in the paragraph above.

Indemnity. USER agrees to indemnify and hold SITE, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of USER's use of the SITE, including also USER's use of the SITE to provide a link to another site or to upload content or other information to the SITE.

Governing Law. USER agrees that any controversy or claim arising out of or relating to the use of SITE will be governed by the laws of the State of Kansas without regard to its conflict of law provisions. USER agrees to personal jurisdiction by venue in the state and federal courts of the State of Kansas.

Arbitration and Dispute Resolution. Any controversy, claim, dispute, or other action, arising out of or relating to the use of SITE, any order placed on SITE, or these policies including any dispute over the validity, enforceability, or scope of this arbitration provision (a 'CLAIM' or 'CLAIMS') shall be resolved through binding arbitration administered by the American Arbitration Association (the 'AAA') in accordance with its Consumer Rules. SITE will pay all filing, administration, and arbitrator fees for any arbitration for a CLAIM of US $10,000 or less. If, however, the arbitrator finds that either the substance of the CLAIM or the relief sought in the CLAIM is frivolous or that the CLAIM was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by applicable AAA Rules. In such case, USER agrees to reimburse SITE for all monies previously disbursed by SITE that are otherwise USER's obligation to pay under the AAA Rules. In addition, if USER initiates an arbitration for a CLAIM for more than US $10,000, the payment of fees will be governed by the AAA Rules. The AAA rules will determine whether the arbitration will take place through written submissions by USER and SITE, by phone, or in person. SITE and USER shall both participate in the selection of an arbitrator. Any award issued through arbitration is enforceable in any court of competent jurisdiction.

BY AGREEING TO ARBITRATE, USER IS GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) ANY AND ALL CLAIMS IN COURT BEFORE A JUDGE OR JURY. INSTEAD, A NEUTRAL ARBITRATOR WILL RESOLVE ALL CLAIMS. IF USER DOES NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, USER MUST NOTIFY SITE IN WRITING WITHIN THIRTY (30) DAYS OF THE DATE THAT USER PLACES AN ORDER ON SITE. USER's WRITTEN NOTIFICATION TO SITE MUST INCLUDE USER'S NAME, ADDRESS, AND ORDER NUMBER AS WELL AS A CLEAR STATEMENT THAT USER DOES NOT WISH TO RESOLVE CLAIMS WITH SITE THROUGH ARBITRATION. AN EMAIL SHALL SUFFICE AS WRITTEN NOTICE.

Any arbitration or trial of any CLAIM will take place on an individual basis without resort to any form of class or representative action ('CLASS ACTION WAIVER'). Regardless of anything else in this Arbitration Provision, the validity and effect of this CLASS ACTION WAIVER may be determined only by a court and not by an arbitrator. USER and SITE acknowledge that the CLASS ACTION WAIVER is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate CLAIMS. If the CLASS ACTION WAIVER is limited, voided, or found unenforceable, then the parties' agreement to arbitrate shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the CLASS ACTION WAIVER. USER AND SITE ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED.

All CLAIMS brought by USER against SITE must be resolved in accordance with this Arbitration and Dispute Resolution Section. All CLAIMS filed or brought contrary to this Arbitration and Dispute Resolution Section shall be considered improperly filed. Should USER improperly file a CLAIM, SITE may recover attorneys' fees and costs up to US$1,000 from USER, provided that SITE has notified USER in writing of the improperly filed CLAIM, and USER fails to promptly withdraw the CLAIM after USER receives notice of improper filing from SITE.

Events in Illinois. Pursuant to 815 ILCS 414/1.5(c)(5), complaints involving tickets to events in Illinois may be resolved through binding arbitration and administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules including the Optional Rules for Emergency Measures of Protection. USER and SITE agree to submit to the jurisdiction of the State of Illinois for such complaints.

Force Majeure. SITE shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance or insurrection, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under SITE'S control (hereinafter all of the foregoing is collectively referred to as 'FORCE MAJEURE').

Registration. Certain areas of the SITE may be provided solely to registered USERs of the SITE, if applicable. Any USER registering for such access agrees to provide true and accurate information during the registration process. SITE reserves the right to terminate the access of USER should SITE know, or have reasonable grounds to suspect, that USER has entered false or misleading information during the registration process. ALL REGISTERED USERS MUST BE OVER EIGHTEEN (18) YEARS OF AGE. Children under the age of eighteen (18) shall not be permitted to register. SITE reserves the right to require valid credit card information as proof of legal age.

USER Account. If available, USER may select a username and password as part of the registration process. All USER account pages are protected. USER is fully responsible for maintaining the confidentiality of their username and password. USER agrees to immediately notify SITE via email should USER know, or have reasonable grounds to suspect, that their username or password have been compromised. SITE shall not be responsible for USER'S failure to abide by this paragraph. SITE may, in its sole discretion, terminate the USER's account for any reason. Under no circumstances shall SITE be liable to any USER or third party for termination of USER'S account.

Third Party Advertisers. SITE may allow third party advertisers to advertise on the SITE (e.g., live event insurance, etc.). SITE undertakes no responsibility for USER's dealings with, including any on-line or other purchases from, any third-party advertisers. SITE shall not be responsible for any loss or damage incurred by USER in its dealings with third party advertisers.

Privacy Policy.

Attention California consumers! Please read carefully an updated section pertaining to your rights under the California Consumer Privacy Act ('CCPA').

USERs of SITE can browse SITE without revealing USER's personal information, but in order to take advantage of most of the SITE's services, USER must provide SITE with personal information. By providing personal information, USER expressly consents to the collection, use, disclosure, and retention of USER's personal information as described in this privacy policy ('PRIVACY POLICY'), and the terms set forth in our Terms & Conditions. This PRIVACY POLICY covers SITE and PROVIDER's treatment of personal or personally identifiable information, herein referred to as 'PERSONAL INFORMATION', that may be collected when USER is on the SITE and when USER uses SITE services. This PRIVACY POLICY does not apply to the practices of companies or individuals that SITE does not own or exercise supervisory control over, or to third party advertisers on the SITE.

SITE does update this PRIVACY POLICY from time to time so please review this PRIVACY POLICY regularly. If SITE materially alters the PRIVACY POLICY, SITE will notify you of such changes by posting a notice on SITE and/or contacting you at the e-mail address provided to SITE. Your continued use of the SITE will be deemed as your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, then you should stop using the SITE, and you should notify SITE that you do not want your information used in accordance with the changes.
This PRIVACY POLICY discloses the privacy practices for SITE. It applies solely to information collected by this website. This PRIVACY POLICY will notify USER of the following:

• What PERSONAL INFORMATION is collected from USER through the SITE, how it is used, and with whom it may be shared
• What choices are available to USER regarding the use of USER data
• The security procedures in place to protect against the misuse of USER information
• As applicable, how USER can correct any inaccuracies in the information

Information Collection, Use, and Sharing. PROVIDER and SITE are the sole users of the information collected on this SITE. PROVIDER only has access to or collects information that USER voluntarily gives via email or other direct contact from USER or if USER gives SITE permission to access such information, such as requesting or purchasing tickets, including, but not limited to, name, address, email address, phone number, payment method information, and other order information.

SITE and PROVIDER may also collect details of your visits to SITE and the resources that you access, including, but not limited to, traffic data, location data, weblogs, and other communication data, including your IP address, the date and time you accessed or left the SITE and which pages you viewed. Some parts of SITE use cookies and other technologies to collect this information about your general internet usage. By submitting a phone number to SITE, you agree that a representative of SITE can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of PROVIDER or SITE’s products and/or services.

PROVIDER, along with SITE, will use USER's personal information for transactional purposes, including those related to customer service for the transaction. PROVIDER may also use USER's personal information to provide marketing services on behalf of SITE as well as share USER's personal information with affiliated entities of PROVIDER to provide joint content and services and to market the products and services of such entities. PROVIDER may sell USER’s personal information to non-financial organizations, such as companies engaged in direct marketing and the selling of consumer products and services.

PROVIDER will use USER information to respond to USER regarding the reason USER contacted SITE. PROVIDER will not share USER information with any third-party outside of PROVIDER’s organizations, other than as necessary to fulfill USER request, (e.g. to fulfill or ship an order), or, in some instances, to partner with another company to provide certain content, programs, and services such as those disclosed in the previous paragraph. In those cases, PROVIDER will require third-party agents to maintain the confidentiality of the data through a written agreement. In those situations, when USER provides PERSONAL INFORMATION, it may be sent directly to the partner company or PROVIDER may share the information with the partner company. Unless USER requests otherwise, PROVIDER may contact USER in the future to tell USER about specials, new products or services, or changes to this Privacy Policy. Neither SITE nor PROVIDER are responsible for the policies or offerings of any third party, and USER is urged to review third party’s policies and terms and conditions, as they may vary.

SITE and PROVIDER will respond to a verified law enforcement, or other governmental department request or subpoena relating to a criminal investigation, alleged illegal activity, or identity theft. In such events, SITE and PROVIDER will disclose information relevant to the investigation such as name, city, state, zip code, phone number, email address, fraud complaints, IP address, and payment method information. SITE and PROVIDER may also share such information with third parties for the purposes of investigating or preventing fraudulent activities. SITE and PROVIDER reserve the right to report to law enforcement agencies any activities that they believe, in good faith, to be unlawful. In the case of identity theft, USER may authorize a law enforcement officer to request the records from SITE and PROVIDER or USER may request that SITE and PROVIDER send any records directly to a law enforcement officer.

SITE and PROVIDER may also use and disclose your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of SITE’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by SITE and PROVIDER about SITE USERs is among the assets transferred.

SITE and PROVIDER will not use personal information collected for materially different, unrelated, or incompatible purposes without providing you with notice and/or updating this PRIVACY POLICY.

USER Access to and Control Over Information. If required by applicable law, USER can do the following by contacting PROVIDER via the email address or phone number listed:

• Opt out of any future contact from SITE or PROVIDER;
• See what data is on file about USER, if any;
• Change or correct any data on file about USER;
• Have deleted any data on file about USER; and
• Express any concern USER has about use of USER data
• USER also has the option, at the time of purchase, to opt-in to receiving marketing material or third-party offers

To stop receiving promotional or marketing emails or to opt-out of having USER's information sent to third parties for marketing purposes, USER can follow the instructions in any promotional email USER receives from SITE. Even if USER opts out of receiving promotional or marketing emails, USER will still be contacted with transactional messages. USER has the right to access their data and provide instructions on how to go about doing so.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, as required by SITE in accordance with applicable law(s), should direct their request to the SITE. SITE or PROVIDER will respond within a reasonable timeframe or as required by applicable law(s).

Security. PROVIDER takes reasonable precautions to protect USER information. When USER submits sensitive information via SITE, USER information is protected both online and offline.

Whenever PERSONAL INFORMATION or other sensitive information (such as credit card data) is collected, we strive to protect that information by encrypting and transmitting that data to SITE in a secure way. PROVIDER is committed to not re-identifying sensitive information collected by SITE.

While encryption is used to protect sensitive information transmitted online, PROVIDER also protects USER information offline. Only employees who need the information to perform a specific job (e.g., billing, customer service, etc.) are granted access to PERSONAL INFORMATION. The computers and servers on which PERSONAL INFORMATION is stored are kept in a secure environment.

Nonetheless, the transmission of information via the internet is not completely secure and therefore PROVIDER cannot guarantee the security of data sent to SITE electronically, and transmission of such data is therefore entirely at your own risk.
If USER feels that PROVIDER is not abiding by this PRIVACY POLICY, USER should contact SITE immediately via phone or email.

Users Only of Legal Age of Majority. SITE is designed and intended for those who have reached the age of majority (18 years of age). By using SITE, you affirm that you are at least 18 years of age or older. SITE and PROVIDER are not liable for any damages that may result from a USER’s misrepresentation of age.

No one under the age of thirteen (13) is authorized to submit or post any information, including personally identifying information, on SITE. Under no circumstances may anyone under the age of thirteen (13) use SITE. Parents or legal guardians of children under thirteen (13) cannot agree to these Terms on their behalf.

Rights of California Residents under the CCPA. CCPA provides California residents with specific rights regarding their personal information.

Access to Specific Information and Data Portability Rights. You have the right to request that the SITE disclose certain information to you about the collection and use of your PERSONAL INFORMATION over the past twelve (12) months. Once PROVIDER receives and confirms your verifiable consumer request, PROVIDER will be able to disclose to you:

• The categories of PERSONAL INFORMATION collected about you;
• The categories of sources for the PERSONAL INFORMATION collected about you;
• The business or commercial purposes for collecting or selling that PERSONAL INFORMATION;
• The categories of third parties with whom PERSONAL INFORMATION has been shared with;
• The specific pieces of PERSONAL INFORMATION collected about you (also called a data portability request)
• If your PERSONAL INFORMATION has been sold or disclosed for a business purpose, two separate lists disclosing: (1) sales, identifying the PERSONAL INFORMATION categories that each category of recipient purchased; and, (2) disclosures for a business purpose, identifying the PERSONAL INFORMATION categories that each category of recipient obtained

Deletion Request Rights. You have the right to request that SITE delete any of your PERSONAL INFORMATION that has been collected from you and retained, subject to certain exceptions. Once PROVIDER receives and confirms your verifiable consumer request, SITE and PROVIDER will delete your PERSONAL INFORMATION from records, unless an exception applies. PROVIDER and/or SITE may deny your deletion request if retaining the information is necessary for PROVIDER and/or SITE to:

• Complete the transaction for which the PERSONAL INFORMATION was collected, provide a good or service that you requested, take actions reasonably anticipated within the context of the ongoing business relationship with you, or otherwise perform the contract between you and the SITE
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities
• Debug products to identify and repair errors that impair existing intended functionality
• Exercise free speech, protect the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.)
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with SITE
• Comply with a legal obligation
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it

Personal Information Sales Opt-Out Rights. If you are a California resident, you may request to opt-out of the sale of your personal information. You do not need to create an account with SITE to exercise your opt-out rights. SITE and/or PROVIDER will only use personal information provided in an opt-out request to review and comply with the request.

Exercising Access, Data Portability, and Deletion Rights. To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

• Contacting the SITE at the phone number or email address listed on the SITE

PROVIDER cannot respond to your request or provide you with PERSONAL INFORMATION if PROVIDER cannot verify your identity or authority to make the request and confirm that the PERSONAL INFORMATION relates to you. In your request, you need to provide enough information that allows PROVIDER to reasonably verify that you are the person that information was collected about.

Making a verifiable consumer request does not require you create an account with us. PROVIDER will only use PERSONAL INFORMATION provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format. PROVIDER will provide a response to a verifiable consumer request within forty-five (45) days of its receipt. If PROVDER requires more time (up to 45 days), PROVIDER will inform you of the reason and extension period in writing. Any disclosures PROVIDER provides will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response PROVDER provides will also explain the reasons PROVIDER or SITE cannot comply with a request, if applicable. For data portability requests, PROVIDER will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. PROVIDER does not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If PROVIDER determines that the request warrants a fee, PROVIDER will tell you why PROVIDER made that decision and provide you with a cost estimate before completing your request.

NON-DISCRIMINATION. PROVIDER will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, PROVIDER will not:

• Deny you goods or services
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
• Provide you with a different level or quality of goods or services
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services

OTHER CALIFORNIA PRIVACY RIGHTS. California Civil Code Section § 1798.83, the “Shine the Light” law, permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to the SITE.

Copyright Infringement Notification. Should USER wish to file a copyright infringement notification with SITE, USER will need to send an electronic communication that includes all of the following, as based on Section 512(c)(3) of the Digital Millennium Copyright Act (DMCA):

1. An electronic signature of a person authorized to act on behalf of the owner of the material that has allegedly been infringed
2. Identification of the material that is claimed to be infringing or to be the subject of infringing activity. *Please provide the URL(s) in the body of the email, as this will help us to identify the potentially infringing material
3. Contact information of the complainant
4. A statement that the complainant has a good faith belief that use of the material in the manner complained of is a copyright violation
5. A statement that the information in the notification is accurate, and under penalty of perjury, that the complainant is authorized to act on behalf of the owner of material that has allegedly been infringed

Electronic notice of copyright infringement should be emailed to SITE's designated agent via email.

Please note the following:

Under Section 512(f) of the DMCA, any person who knowingly misrepresents that material or activity is infringing may be subject to liability for damages.

Service and Advertising Emails. SITE may send USER several service-related emails to the email address given when placing an order. These include but are not limited to a confirmation email with details of USER's order, a pre-event email reminder about the event to be attended, cart abandonment email, and a post-event email gathering feedback on the USER'S experience.

When USER places an order, SITE may also add USER to the weekly mailing list to be informed of upcoming events. USER can opt out of these emails at any time.

Amendments. SITE reserves the right to amend this policy at any time. SITE may post a notice of changes on its SITE, when and if the TERMS of this POLICY are amended.

If you sell or purchase tickets to a Major League Baseball-related game or event, data you provide in connection with your transaction will be provided to MLB and the applicable Major League Baseball Club(s) for fulfillment purposes and use and processing otherwise in accordance with the MLB Privacy Policy.

These policies were last amended on Monday, October 7, 2024.